Privacy Policy

Introduction

This Privacy Policy explains how grandoxeltravia.top AS ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website at grandoxeltravia.top or use our building material price volatility analysis services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data Controller Information

The data controller for your personal information is grandoxeltravia.top AS, a Norwegian company with registration number 816523974, located at Bogstadveien 34, 7011 Trondheim, Trøndelag, Norway. If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] or call us at +47 73976970.

Data Collection

We collect the following types of personal data when you interact with our website and services:

• Contact Information: Name, email address, phone number, company name, and postal address when you fill out contact forms or request our services.
• Technical Data: IP address, browser type, device information, operating system, and website usage patterns through cookies and similar technologies.
• Communication Data: Records of correspondence when you contact us via email, phone, or through our website forms.
• Business Information: Project details, material requirements, and other information you provide when requesting our analysis services.

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

• Service Provision: To provide building material price volatility analysis, respond to enquiries, and deliver the services you request.
• Communication: To contact you regarding your enquiries, provide customer support, and send service-related updates.
• Website Improvement: To analyse website usage patterns, improve user experience, and optimise our services through analytics.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.
• Marketing: With your consent, to send you information about our services and industry insights that may be of interest to you.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing our services, under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or to protect our rights, property, or safety, or that of others.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, subject to appropriate data protection safeguards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information is typically retained for up to 7 years after your last interaction with us, while website analytics data is retained for up to 26 months. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Access: Request access to your personal data and information about how we process it.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data in certain circumstances.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider in a machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) that may not have equivalent data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or adequacy decisions.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

• Email: [email protected]
• Phone: +47 73976970
• Post: grandoxeltravia.top AS, Bogstadveien 34, 7011 Trondheim, Trøndelag, Norway

Complaints

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) or your local data protection authority. However, we encourage you to contact us first so we can address your concerns directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Additional Information for EU Residents

If you are a resident of the European Union, you have additional rights under GDPR. The legal basis for processing your personal data includes contract performance, legitimate interests, legal obligations, and your consent where applicable. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal. For questions specific to GDPR compliance, please contact us at [email protected].